fa999c Privacy Policy

1.0 Information We Collect

When you interact with fa999c, we may collect the following categories of personal data:

• Identity Data: Full name, date of birth, gender, and a copy of a government-issued photo identification document (National ID Card, passport, or driving licence).
• Contact Data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Financial Data: Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, transaction history, deposit amounts, and withdrawal requests. All amounts are recorded in Bangladeshi Taka (BDT).
• Account Data: Username, encrypted password hash, account preferences, communication preferences, and responsible gaming settings.
• Usage Data: Pages visited, games played, bets placed, session duration, login timestamps, device type, operating system, browser type, and IP address.
• Technical Data: Cookie identifiers, device fingerprint, and similar tracking technologies as described in Section 7 of this Policy.
• Communications Data: Records of your correspondence with our customer support team, including live chat transcripts, emails, and support ticket logs.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If any such information is incidentally provided in a support communication, it will not be processed for any purpose.

2.0 How We Collect Your Data

fa999c collects personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your profile.
• Automated technologies: As you interact with our platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking tools.
• Third-party sources: Identity verification agencies and fraud prevention services may provide us with additional data to verify the accuracy of your registration information.
• Payment processors: bKash, Nagad, Rocket, Upay, and card payment providers share transaction confirmation data with us as part of processing your deposits and withdrawals.

3.0 How We Use Your Data

fa999c processes your personal data for the following purposes, each supported by a lawful basis:

We will not use your data for any purpose that is incompatible with the purposes described in this table without first obtaining your consent or establishing another lawful basis.

4.0 Data Sharing and Disclosure

fa999c does not sell your personal data to third parties. We may share your information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment processors receive the minimum necessary financial data to execute your transactions.
• Identity verification providers: Third-party KYC and AML compliance agencies receive identity documents and personal details solely for the purpose of verifying your account.
• Game content providers: Studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe receive a pseudonymous player identifier to enable game play. They do not receive your full name, contact details, or financial information.
• Fraud and security services: Fraud prevention and cybersecurity vendors may receive technical data (IP address, device fingerprint) to detect and prevent unauthorised access and financial crime.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or in response to a lawful request.
• Professional advisors: Legal counsel, auditors, and accountants may access data where strictly necessary in the course of providing professional services to fa999c.

Any third party that processes data on behalf of fa999c is contractually required to maintain appropriate technical and organisational security measures and to use your data only for the specified purpose.

5.0 Data Retention

fa999c retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your account's active period plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Usage and analytics data: Retained in anonymised or aggregated form for up to three (3) years for platform improvement purposes.
• Marketing consent records: Retained for three (3) years from the date consent was last confirmed or withdrawn.

At the end of the applicable retention period, personal data will be securely deleted or irreversibly anonymised. Where data is held in backup systems, it will be overwritten or deleted at the next scheduled backup cycle.

6.0 Data Security

fa999c employs a layered security architecture to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of passwords using industry-standard one-way hashing algorithms. fa999c staff cannot retrieve your plaintext password.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific job function.
• Regular internal security audits and vulnerability assessments of our platform infrastructure.
• Multi-factor authentication options for player accounts to provide an additional layer of protection against unauthorised login.

While we take all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. If you suspect any unauthorised access to your account, please contact [email protected] immediately.

7.0 Cookies and Tracking Technologies

fa999c uses cookies and similar tracking technologies to operate and improve our platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings, responsible gaming limits, and display preferences.
• Analytics cookies: Collect anonymised data about how players use our platform — which games are most popular, which pages generate the most traffic, and where users encounter problems. This helps us improve the fa999c experience.
• Marketing cookies: Used only with your explicit consent to track the effectiveness of our promotional campaigns and to avoid showing you the same promotional content repeatedly.

You may manage your cookie preferences through your browser settings. Disabling certain functional or analytics cookies may affect the quality of your experience on fa999c. Disabling strictly necessary cookies will prevent the platform from operating correctly.

8.0 Your Rights

As a data subject, you have the following rights with respect to the personal data fa999c holds about you. To exercise any of these rights, contact us at [email protected] with your account username and a clear description of your request. We will respond within thirty (30) calendar days.

9.0 International Data Transfers

fa999c is an internationally operated platform. Your personal data may be transferred to and processed on servers located outside Bangladesh. Where such transfers occur, fa999c ensures that equivalent levels of data protection are in place through contractual safeguards, including data processing agreements that require the recipient to apply security standards consistent with those described in this Policy.

By using fa999c's services, you acknowledge and consent to the transfer of your personal data to international servers where necessary for the operation of our platform and the delivery of our services.

10.0 Children and Minors

fa999c's services are strictly intended for adults aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on fa999c, please notify us at [email protected] without delay.

11.0 Marketing Communications

fa999c may send you promotional communications about bonuses, new game launches, seasonal offers (such as Eid promotions, BPL season specials, and T20 World Cup offers), and platform updates where you have provided consent to receive such communications.

You may withdraw your consent to marketing communications at any time by:

• Updating your communication preferences in your fa999c account settings.
• Clicking the unsubscribe link included in any promotional email.
• Contacting our support team directly at [email protected].

Withdrawal of marketing consent does not affect your right to receive service-related communications such as account alerts, deposit confirmations, withdrawal notifications, and security warnings. These operational messages are sent on the basis of contract performance and cannot be unsubscribed from while your account remains active.

12.0 Changes to This Policy

fa999c reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. When we make material changes, we will notify active account holders by email and display a prominent notice on the fa999c platform for a minimum of thirty (30) days following the update.

The most current version of this Policy will always be available at https://fa999c.bet/privacy-policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of fa999c's services following the publication of any updated Policy constitutes your acceptance of the revised terms.

13.0 Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how fa999c handles your personal information, please contact our data team:

• Email: [email protected]
• Subject line: Please use "Privacy Request — [Your Username]" to ensure your query is routed correctly.
• Response time: We aim to acknowledge all privacy-related requests within five (5) business days and to provide a full response within thirty (30) calendar days of receipt.

We take all privacy complaints seriously and will work with you in good faith to reach a satisfactory resolution. If you remain dissatisfied with our response, you have the right to escalate your complaint to a competent data protection authority in your jurisdiction.